Privacy Policy

TrueStack (“TrueStack,” “we,” “us,” “our”), respects your privacy. This Privacy Policy explains what personal information we collect through truestack.shop (the “Site”), how we use it, who we share it with, and the rights available to you — including under the GDPR/UK GDPR (United Kingdom), the Privacy Act 1988 (Australia), PIPEDA (Canada), POPIA (South Africa), the Privacy Act 2020 (New Zealand), and applicable U.S. state privacy laws.

1. Who We Are

Data Controller: TrueStack
Address: 7901 4th Street North, Suite 300, St Petersburg, FL 33702-4399, United States
Contact: hello@truestack.shop

2. Information We Collect

a) Information you give us directly:

• Name, email address, and billing details provided at checkout;
• Messages, support requests, or feedback you send to hello@truestack.shop;
• Any information you voluntarily submit through forms on the Site (e.g., a newsletter signup).

b) Information collected automatically:

• Device and browser information, IP address, general location (country/region), and pages visited, via cookies and similar tracking technologies.

c) Information from third parties:

• Payment confirmation data from Stripe (we do not receive or store your full card number);
• Data from analytics or marketing platforms we use to understand Site performance.

We do not knowingly collect personal information from anyone under the age of 16, and our Products are not directed at children.

3. How We Use Your Information

We use the information above to:

• Process and fulfil your orders, and deliver digital Product access;
• Provide customer support and respond to inquiries;
• Send transactional communications (order confirmations, access details, policy updates);
• Send marketing communications, where you have opted in — you can unsubscribe at any time;
• Detect, investigate, and prevent fraud, abuse, or violations of our Terms;
• Comply with legal obligations, including tax and accounting requirements.

4. Legal Bases for Processing (UK/EU Users)

Where UK/EU data protection law applies, we rely on the following legal bases: performance of a contract (processing your order), legitimate interests (Site security, fraud prevention, product improvement), consent (marketing emails, non-essential cookies), and legal obligation (tax records).

5. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site (analytics). Where required by law (including for UK/EU visitors), we will request your consent before setting non-essential cookies, and you can manage or withdraw consent through our cookie banner or your browser settings.

6. How We Share Your Information

We do not sell your personal information. We share it only with:

• Payment processing: Stripe, to process transactions securely;
• Service providers: hosting providers, email/marketing platforms, and analytics providers, solely to the extent needed to operate the Site and deliver Products;
• Legal compliance: where required to comply with a legal obligation, enforce our Terms, or protect the rights, property, or safety of TrueStack, our customers, or others;
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.

7. International Data Transfers

As a US-based business serving customers in the UK, EU-adjacent frameworks, Australia, Canada, South Africa, and New Zealand, your information may be transferred to and processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for transfers out of the UK/EEA.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements (typically the duration of your customer relationship plus a period required for tax/financial records, generally up to 7 years for transaction records under U.S. requirements).

9. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate information;
• Request deletion of your information (“right to be forgotten”);
• Object to or restrict certain processing;
• Request a portable copy of your data;
• Withdraw consent at any time (for consent-based processing);
• Lodge a complaint with your local data protection authority (e.g., the ICO in the UK, the OAIC in Australia, the Information Regulator in South Africa, the Office of the Privacy Commissioner in New Zealand, or your provincial privacy commissioner in Canada).

To exercise any of these rights, contact us at hello@truestack.shop. We will respond within the timeframe required by applicable law (typically 30 days).

10. Data Security

We use reasonable technical and organizational measures to protect your personal information, including working with reputable, PCI-compliant payment processors (Stripe). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated “Last updated” date, and where required by law, we will provide additional notice or seek renewed consent.

13. Contact Us

Questions or requests regarding this Privacy Policy or your personal information:
Email: hello@truestack.shop
Mail: TrueStack, 7901 4th Street North, Suite 300, St Petersburg, FL 33702-4399, United States