Refund Policy

TrueStack sells digital Notion-based systems ("HQ" systems). Because these Products are delivered instantly and can be accessed, duplicated, or used immediately upon purchase, our refund policy is intentionally stricter than a typical physical-goods return policy, in order to be fair to both customers and the business. Please read this policy carefully before purchasing.

A note on duplication glitches: Notion's own "Duplicate" function can occasionally fail to carry over a formula, synced block, or image exactly when copying a system into your workspace. This is a known limitation of Notion itself, not a defect in the Product. These minor duplication glitches are not, on their own, grounds for a refund under this policy — but we will help you fix them for free. See our Troubleshooting guide or contact us and we'll sort it out.

1. All Sales Are Final, With Limited Exceptions

Because our Products are digital and access is granted immediately, all sales are final once a Product has been accessed, downloaded, or activated, except as expressly set out below. We do not offer refunds simply because you changed your mind, no longer have time to use a Product, or found a similar product elsewhere.

2. The 30-Day Eligibility Window

(HolidayHQ has a longer window. See Section 8.)

Where a Product is genuinely defective, materially not as described, or affected by a verified technical fault on our end that we are unable to resolve, you may request a remedy within 30 days of your purchase date, subject to the conditions below.

To be eligible, your request must:

• Be submitted within 30 days of the original purchase date;
• Include your order number and the email address used at checkout;
• Include a clear description of the issue (e.g., a broken duplicate link, a missing page, or content materially different from the Product description);
• Allow us a reasonable opportunity to fix the issue first — we will attempt to resolve a system defect before any refund/credit is issued.

Requests based on general dissatisfaction, lack of use, or expectations not stated on the Product page are not eligible under this policy.

3. Non-Returnable / Non-Refundable Items

The following are not eligible for refund or store credit under any circumstances, except where required by law:

• Any system that has been duplicated into your Notion workspace;
• Bundle or package purchases, once any single system within the bundle has been duplicated;
• Products explicitly marked “final sale” or “non-refundable” on the Product page at time of purchase.

4. Our Remedy Order: Store Credit First, Refund Where Credit Isn't Possible

Where a refund request is approved under Section 2, our standard remedy is store credit to the value of the eligible purchase, redeemable against any other TrueStack Product, issued within 5 business days of approval.

A cash refund to your original payment method will be issued instead of store credit only where store credit is not a workable remedy — for example, where you do not wish to purchase from TrueStack again, or where a technical fault cannot be resolved and no comparable alternative Product exists. Approved cash refunds are processed back to your original payment method via Stripe within 5–10 business days, though your bank may take longer to display the funds.

5. How to Request a Refund or Credit

Email hello@truestack.shop with your order number, the email used at purchase, and a description of the issue. We aim to respond to all refund requests within 2 business days and resolve them within 7.

6. Chargebacks

If you initiate a chargeback with your bank without first contacting us at hello@truestack.shop to attempt a resolution, we reserve the right to dispute the chargeback with supporting evidence of delivery and access, and to decline future orders from you.

7. Your Statutory Rights Are Not Affected

Nothing in this policy limits or excludes any right you have under mandatory consumer protection law in your country of residence that cannot lawfully be waived by a merchant policy — including, where applicable:

• The Australian Consumer Law, which provides statutory guarantees for digital products regardless of a seller's stated refund policy;
• The UK Consumer Rights Act 2015, which provides specific rights for defective digital content;
• New Zealand's Consumer Guarantees Act and Fair Trading Act, which provide similar guarantees for digital products;
• Equivalent consumer protection legislation in Canada and South Africa.

Where this policy conflicts with a mandatory right under your local law, your local law prevails for that specific right.

8. HolidayHQ Extended Guarantee (HolidayHQ Only)

HolidayHQ comes with an extended guarantee. It applies to HolidayHQ only. It does not apply to GardenHQ, PetHQ, WorkoutHQ, ReadHQ, MidlifeHQ, or any bundle of those Products. Those stay under the 30-day window in Section 2.

With HolidayHQ, you can try it through your first holiday. Your window to request a refund runs until 30 days after that holiday, instead of 30 days after your purchase date. For example: if you are planning Halloween, you can try it through October 31, 2026 and email us by November 30, 2026; for Thanksgiving (November 26, 2026) the deadline is December 26, 2026; for Christmas (December 25, 2026) it is January 24, 2027. New Year (January 1, 2027), Easter (March 28, 2027) and the 4th of July (July 4, 2027) follow the same 30-day rule.

The only difference is the length of the window. Every other refund point in this policy applies to HolidayHQ in the same way as it does to our other Products, including the eligibility requirements in Section 2, Sections 1, 3 and 4, how to request a refund in Section 5, chargebacks in Section 6, and your statutory rights in Section 7.

9. Contact

Questions about this policy: hello@truestack.shop, or TrueStack, 7901 4th Street North, Suite 300, St Petersburg, FL 33702-4399, United States.